Warning : Late repayment can cause you serious money problems. For help and advice go to moneyadviceservice.org.uk
Representative 277.5% APR

puma loans
Rates from 45.3% APR to 1575% APR
Submit A Complaint

While we always aim at providing the highest standards of service, but if you face any inconvenience or have objections about any content of this website, we are open to suggestions and are always available to solve your queries without any delay.

Here is a quick guide on how you can communicate with us and how your requests could be processed further. This procedure is designed as per the service guidelines of the FCA (Financial Conduct Authority) and FOS (Financial Ombudsman Service).

The first requirement of filing a complaint about our services or objecting any part of this website is to send a written communication. You can send an email to customers@pumaloans.co.uk or if you do not have access to email, you can send us a complaint letter at: 35 IVOR PLACE, LOWER GROUND, LONDON NW1 6EA.

As a response to your contact, we would send you an acknowledgement letter within five working days after receiving your complaint.

Your concerns would be considered on priority and fully investigated. A detailed response would also be issued within eight weeks after receiving your complaint.

In the meanwhile we process your complaint if you have any other concerns you can also contact our customer care department at info@pumaloans.co.uk.

In an event you do not receive any response from our side in eight weeks from the date of submitting your complaint, or if you are not satisfied with our final decision letter then you can refer your complaint and the complete matter directly to the FOS (Financial Ombudsman Service).

The Financial Ombudsman Service
Exchange Tower, London, E14 9SR

If you refer the matter to the Financial Ombudsman Service it must be done as soon as you receive our final decision on your complaint and within six months. Then FOS has the discretion to either review your complaint outside of this time period or not.

Please Note : It is important that you provide us the allowed time to attend and respond to your complaint before you take the matter to the FOS.

Some matters are not concerned with the jurisdiction of Ombudsman. So, before presenting your matter to them, you might want to contact them on phone 0300 123 9123 to discuss if they can help you with your concerns or not. Or else you can visit their website and check for more related information.

Consumer Advisory : Please note personal loans should be used for short-term financial needs only, not as a long-term financial solution. Never borrow an amount that you cannot repay on time. Missing repayments may hurt your credit rating and will make it more difficult for you to obtain credit in future.

The operator of this website is not a lender or a personal loan provider and does not make credit decisions. We are a credit broker, providing free loan matching services to consumers interested in obtaining £100 - £3,500 for 3 – 18+ months. This site will automatically submit the information you provide to a direct lender or broker via iframe application form provided to us by FCA authorized lenders or credit brokers only. Upon loan approval, a direct lender may require further information from you which will be collected after we transfer you to their website or they may contact you via phone or email.

We do not charge you any fees to use our websites, services or products. To operate this service we receive a commission paid to us by participating lenders or brokers if you choose one of their products or for referring you to them.

If you are matched with a participating lender or broker, you may be charged a fee directly by the participating lender or broker. Please be sure to read their terms and conditions before proceeding with any loan arrangement.

Not all lending partners offer loans up to £3,500 and there is no guarantee that all applicants will be approved for their requested loan amounts. Please note lenders may use collection services for non-payment of their loans.

IMPORTANT NOTICE - SCAM ALERT!

We do not require payments, UKash vouchers, or deposits to match you with a lender. Click here to read more.

Representative 277.5% APR

Example : Borrow £700 and pay £111.27 per month for 12 months at an interest rate of 140% per annum (fixed). The total charge for credit is £635.24 The total amount repayable is £1335.24. Representative 277.5% APR (variable)

Rates from 45.3% APR to 1575% APR - we provide a no obligation quote, your APR will be based on your personal circumstances. You can choose a repayment period from 3-18 months when make your application.

Note : The APR you pay may differ depending on the lender that accepts you

Warning : Late repayment can cause you serious money problems. For help and advice go to moneyadviceservice.org.uk